Shipping & Returns

At BSBMINERS.com, we work hard to get your order packed and shipped as quickly as possible. Please review the information below before placing your order.

Shipping Policy

Order Processing

All orders are processed within 1–3 business days unless otherwise stated on the product page. Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and the shipping method selected.

Estimated delivery times may vary depending on:

  • your location

  • carrier delays

  • customs processing for international shipments

  • product availability

Delivery estimates are provided by the carrier and are not guaranteed.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow some time for tracking updates to appear after the label has been created.

Incorrect Shipping Information

Customers are responsible for providing the correct shipping address at checkout. If an incorrect or incomplete address is provided, we may contact you to confirm the details, which could delay shipment.

If an order is returned to us due to an incorrect address provided by the customer, the customer may be responsible for any reshipping fees.

Lost, Stolen, or Delayed Packages

BSBMINERS.com is not responsible for packages lost, stolen, or delayed in transit once they have been handed over to the shipping carrier. If your package is marked as delivered but cannot be found, please contact the carrier directly first. If you still need help, contact us and we will do our best to assist.

International Shipping

For international orders, customers are responsible for any applicable duties, taxes, customs fees, or import charges required by their country. These fees are not included in the product or shipping price unless otherwise stated.

BSBMINERS.com is not responsible for delays caused by customs.



Returns Policy

Return Eligibility

We accept returns on eligible items within 14 days of delivery. To qualify for a return, the item must be:

  • unused and in original condition

  • returned in the original packaging

  • free from physical damage, modification, or misuse

  • accompanied by proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items may not be eligible for return:

  • used or damaged products

  • items that have been modified or tampered with

  • clearance, final sale, or special-order items

  • digital products, downloadable files, or software

  • consumable or limited-life components, where applicable

Return Authorization

Before sending any item back, you must contact us for return approval and instructions. Unauthorized returns may be refused.

To request a return, please contact us with:

  • your order number

  • the item(s) you want to return

  • the reason for the return

  • photos, if the item arrived damaged or incorrect

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless otherwise required by law.

We recommend using a trackable shipping service, as we are not responsible for returned packages lost in transit.



Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can review the issue and provide a resolution.

Depending on the situation, we may offer:

  • a replacement

  • a refund

  • store credit

  • parts/support assistance



Refunds

Once your return is received and inspected, we will notify you if your refund has been approved.

If approved, refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider. Shipping charges are typically non-refundable unless the return is due to our mistake.

If you have not received your refund after that time, please check with your bank or card provider before contacting us.



Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been packed, fulfilled, or shipped, it may no longer be eligible for cancellation.

To request a cancellation, contact us as soon as possible after placing your order.